Privacy Policy

updated 10 April 2024

Introduction

This is the privacy policy for Suade Labs Limited and its group companies (collectively “Suade”, “we“, “us“, and “our”), our website www.suade.org (the “Website”). . This Website is the property of Suade. We take the privacy of all visitors to this Website very seriously and therefore set out in this policy our position regarding certain privacy matters and the use of cookies on our website. This policy covers all data that is shared by an individual with us whether directly via www.suade.org, via email, via a contact form you submit to us or through an affiliated website. This policy provides an explanation as to what happens to any personal data that you share with us, or that we collect from you either directly via this Website, via email or via a contact form. For the purpose of Regulation (EU) 2016/679 (GDPR) including the GDPR as it forms part of UK law via section 3 of the European Union (Withdrawal) Act 2018 (the UK GDPR) and the Californian Privacy Act of 2018 California Civil Code S 1798.100 et seq (California Consumer Privacy Act or CCPA), our Data Protection Officer can be contacted via email at [email protected].

Information we collect

We may collect and process the following data about you:

• Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.
• Information that you provide to us by filling in contact forms or forms on our Website, such as when you register to receive information such as a newsletter or gated content or contact us via the ‘contact us’ page.
• Information provided to us when you communicate with us for any reason.
• In some cases, we may collect data from our trusted third parties or affiliated sites about you.
• On occasion, we may gather information about your computer for our services, and to provide statistical information regarding the use of our Website. Such information will not identify you personally, it is statistical data about our visitors and their use of our site. The data is used by us to analyse how visitors interact with the Website so that we can continue to develop and improve this Website.
• If you have submitted your details to us to access gated content on our Website, we may process details of your traffic data, location data, weblog statistics and other communication data using ‘Salesforce Pardot’ and/or ‘Matomo Analytics’. Such information will identify your email and IP addresses.

Use of your information:

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

• To provide you with information requested from us relating to our products or services and to provide information on other products which we feel may be of interest to you if you have consented to receive such information.
• To meet our contractual commitments to you.
• To notify you about any changes to our Website, such as improvements or service/product changes, that may affect our service.
• If you are an existing customer, we may contact you with updates about Suade Labs and RegTech and information about goods and services similar to those which were the subject of a previous sale to you.
• If you are a new customer, we will only contact you when you have provided consent or on the basis of our legitimate interest in marketing our goods and services to you and in keeping you up to date with developments about Suade Labs and RegTech.
• If you do not want us to use your data for ourselves or third parties, you have the opportunity to withhold your consent and/or unsubscribe by contacting our Data Protection Officer at [email protected].
• We may use your Internet Protocol address to contribute to statistical analysis regarding the use of our website, including information such as your navigation through the various webpages on our website. The purpose of collecting such information is to help us improve our website and how users interact with it.
• We use Matomo Analytics to analyse and process your personal data that you provide to us to access gated content on our Website. We do this to find out what you find interesting on our Website and help us improve our Website for visitors. To find out more about Matomo Analytics, follow this link: https://matomo.org/

Storing your personal data:

• Data that is provided to us is stored on our secure servers.
• Where we have given you (or where you have chosen) a password so that you can access certain areas of our Website, you are responsible for keeping this password confidential.
• We are ISO 27001 certified (Information Security Management).
• We will continue to store your data for a period of one year, or for as long as it is needed for the purposes set out above. We will not continue to store your data when it is not needed for the purposes stated above.

Disclosing your information:

• Where applicable, we may disclose your personal information to other entities in the same group of companies as Suade Labs Limited.
• We may also disclose your personal information to third parties:
  • Where we are legally required to do so; and
  • To assist fraud protection.

Third party links

You might find links to third party websites on our Website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to information:

With regards to the data described in this policy, you have the following data protection rights:

• You can, at any time, request access, update, or request deletion of your personal data by contacting us via the Contact page on our Website.
• You can, at any time, opt-out of our e-mail marketing communications, by clicking the “unsubscribe link” at the bottom of the e-mail or by replying to an email we have sent to you.
• You can at any time, withdraw your consent for us to use any personal data that you may have previously provided to us, by notifying us of this via the Contact page on our Website. Where applicable, we will also communicate your withdrawal of consent to any third parties that you may have previously agreed that we can provide your personal data to.
• If you would like to raise a complaint or ask a question about this policy, you can do so by contacting us via our Contact page.
• You also have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

Use of Cookies

We may gather information about your general Internet use by using a ‘cookie file’ that is downloaded to the device that you use to visit our website. Please see our Cookie Statement for further details on how we use cookies.